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Front Office Agent

Position Outline and Responsibilities:

·      Welcome the guests to the hotel and assist with any requests they might be having

·      Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest

·      Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily

·      Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services

·      Update all guest profiles

·      Inform all departments in a timely manner in regards to guests’ requests or room changes

·      Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues

·      Ensure that there is no balance at the cashier and handover to the next shift

·      Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates

·      Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests

·      Identify possible issues or inquiries of guests and be proactive

Desired Skills and Experience:


·      Welcome the guests to the hotel and assist with any requests they might be having

·      Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest

·      Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily

·      Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services

·      Update all guest profiles

·      Inform all departments in a timely manner in regards to guests’ requests or room changes

·      Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues

·      Ensure that there is no balance at the cashier and handover to the next shift

·      Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates

·      Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests

·      Identify possible issues or inquiries of guests and be proactive


The company offers:

·      A competitive remuneration package

·      Staff accommodation and meal

·      Excellent working conditions within a luxurious and multicultural environment

·      Continuous professional development prospects

 

To apply for this position please send an updated CV with recent photo to the following e-mail address: belvedererecruitment@gmail.com  


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