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Villa Host - Butler



We are looking for a talented and experienced individual to join our Food & Beverage Team on a seasonal employment basis

Position Outline & Responsibilities

·     The Villa Host (Butler) will be reviewing the daily arrivals’ report and will ensure that the Villa will be in perfect condition to welcome the guest in all aspects (housekeeping, maintenance, room and amenities setup, food, beverages, etc.)

·      Follow up on and accommodate guest requests prior to the guests’ arrival in coordination with the Rooms Division and Food & Beverage teams

·      Accommodate all requests in a seamless, efficient, discreet and professional manner

·      Meet and greet guests upon arrival and act as their liaison to all the hotel departments, including but not limited to Housekeeping, Food & Beverage, Front Office, Maintenance

·      Upsell hotel services and facilities

·      Coordinate any private Food & Beverage functions arranged for Villa guests

·      Identify and anticipate the guests’ needs

·      Build rapport with Villa guests

·      Extend a warm farewell to guests upon departure

·      Handle, report and escalate guest issues to the appropriate Department Manager or to the General Manager of the Hotel

Desired Skills and Experience:

The ideal candidate should be able to:

·      Act alone and cooperate seamlessly with the hotel team

·      Commit to excellence

·      Carry out duties in a discreet, professional manner and offer personalized and anticipatory attention to villa guests

·      Demonstrate a solid Food & Beverage background in a luxury environment at a minimum of two (2) years and, ideally, a similar position experience in a 5-star luxury environment

·      Possess strong communication skills

·      Work under pressure at a multi-tasking environment

·      Take ownership of situations and issues and identify of when to escalate and communicate them to direct reporting line and the rest of the hotel team

·      Have excellent command of English in verbal and written communication, while good knowledge of at least one more language is a plus.

 

The company offers:

·      A competitive remuneration package

·      Staff accommodation and meal

·      Excellent working conditions within a luxurious and multicultural environment

·      Continuous professional development prospects

To apply for this position please send an updated CV with recent photo to the following e-mail address: fbjobsbelvedere@gmail.com  





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