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IT Support

Job description


- The Front Office Agent reports to the Front Office Manager. 
- Welcomes and registers hotel guests.
- Explains the accommodation details and establishes methods of payment.
- Checks guests out of the hotel, while verifying, preparing and explaining their bill.
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
- Provides to the guests, in liaison with the Hotel’s Concierge-Guest Relations Officer, appropriate recommendations in order to achieve maximum customer satisfaction, while complying at the same time with all hotel’s internal policies and procedures.
- Assists in preparation of administrative reports.

Desired Skills and Experience

- A higher education degree in Hospitality Management.
- At least 5 years' experience as Front Office Agent at luxury hotels. 
- Experience of implementation of Leading Quality Assurance (LQA) standards. 
- Knowledge of Opera Hotel Edition Property Management System is an asset.
- Knowledge of Mykonos hospitality market will be highly appreciated.
- Excellent guest service, interpersonal and communication skills.
- Pleasant and friendly personality.
- Able to work under pressure in a fast paced environment.
- Full professional English and Greek oral and written language skills.
- Command of an additional language will be highly appreciated. 
- Excellent computer skills, fluency in preparing and delivering spreadsheets and reports.

Employment type
Full-time
Experience
Mid-Senior level
Job function
Customer Service, Management, Administration
 

To apply for this position please send an updated CV with recent photo using our application form. 

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