Careers

Front Office Agent

Position Outline and Responsibilities:

– Welcome the guests to the hotel and assist with any requests they might be having
– Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest
– Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily
– Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services
– Update all guest profiles
– Inform all departments in a timely manner in regards to guests’ requests or room changes
– Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues
– Ensure that there is no balance at the cashier and handover to the next shift
– Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates
– Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests
– Identify possible issues or inquiries of guests and be proactive

Desired Skills and Experience:

– Adequate experience in a similar position within front office department minimum two (2) years within a 5-star hotel chain is preferred
– Strong Communication skills (verbal, listening, writing)
– Innovative
– Pro-active and reliable
– Able to work within a team
– Multi-Tasking
– Good organizational and time management skills
– Opera/Microsoft office and other systems’ knowledge
– Education or Certification
– Excellent command of English essential, more languages are considered a plus

The company offers:

– A competitive remuneration package
– Staff accommodation and meal
– Excellent working conditions within a luxurious and multicultural environment
– Continuous professional development prospects

Careers

Front Office Shift Leader

Position Outline and Responsibilities:

– Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed
– Ensure that front desk operations run smoothly in a professional manner at all times
– Perform all front desk related responsibilities and duties when assigned or required
– Assume leadership in the absence of front desk manager / director of rooms
– Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job
– Have a thorough knowledge of the Belvedere products and services
– Check House Count to establish selling strategy for the shift, monitor it regularly during shift and respond to any changes.
– Ensure daily all relevant information is handed over to the next shift throughout the shift and during briefings
– Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts
– Supervise all Leaders’ Club member arrivals. Ensure meet and greet for Elite member and the respective amenities are in place
– Ensure that all arrivals, departures, non-shows, extensions, amendments and OPERA- related matters are performed on a timely manner in order to avoid further confusion.
– Ensure that all concerned departments are informed in regards of room moves, non-shows, early arrivals, special requests, repeat guests or other guest preferences.
– Be fully aware of Credit Policy and supervise compliance and inform your manager and concerned departments about any possible credit risks.
– Have a thorough knowledge of OPERA and Microsoft Office
– Be able to run the night operations for the hotel, ensure proper closing of the day and delivery of the reports
– Identify and resolve guests’ problems efficiently and to the guests’ satisfaction
– Assure that all FO agents are continually updated with hotel rates, packages and discounts
– Supervise compliance of FO agents in cash-handling procedures to maintain an accurate float
– Knowledge and ability to comply by Leading Hotels of the World Standards

Desired Skills and Experience:

– Adequate experience in a similar supervisory position within front office department minimum two (2) years within a 5-star hotel chain is preferred
– Strong Communication skills (verbal, listening, writing)
– Innovative
– Pro-active and reliable
– Able to work alone and within a team
– Problem Solving and Complain Handling
– Leadership
– Development, Coaching and Training skills
– Multi Tasking
– Strong organizational and time management skills
– Opera/Microsoft office and other systems knowledge
– Education or Certification
– Excellent command of English essential, more languages are a plus

The company offers:

– A competitive remuneration package
– Staff accommodation and meal
– Excellent working conditions within a luxurious and multicultural environment
– Continuous professional development prospects

Careers

Villa Host (Butler)

Position Outline and Responsibilities:

• The Villa Host (Butler) will be reviewing the daily arrivals’ report and will ensure that the Villa will be in perfect condition to welcome the guest in all aspects (housekeeping, maintenance, room and amenities setup, food, beverages, etc.)
• Follow up on and accommodate guest requests prior to the guests’ arrival in coordination with the Rooms Division and Food & Beverage teams
• Accommodate all requests in a seamless, efficient, discreet and professional manner
• Meet and greet guests upon arrival and act as their liaison to all the hotel departments, including but not limited to Housekeeping, Food & Beverage, Front Office, Maintenance
• Upsell hotel services and facilities
• Coordinate any private Food & Beverage functions arranged for Villa guests
• Identify and anticipate the guests’ needs
• Build rapport with Villa guests
• Extend a warm farewell to guests upon departure
• Handle, report and escalate guest issues to the appropriate Department Manager or to the General Manager of the Hotel

Desired Skills and Experience:

The ideal candidate should be able to:

• Act alone and cooperate seamlessly with the hotel team
• Commit to excellence
• Carry out duties in a discreet, professional manner and offer personalized and anticipatory attention to villa guests
• Demonstrate a solid Food & Beverage background in a luxury environment at a minimum of two (2) years and, ideally, a similar position experience in a 5-star luxury environment
• Possess strong communication skills
• Work under pressure at a multi-tasking environment
• Take ownership of situations and issues and identify of when to escalate and communicate them to direct reporting line and the rest of the hotel team
• Have excellent command of English in verbal and written communication, while good knowledge of at least one more language is a plus.

The company offers:

• A competitive remuneration package
• Staff accommodation and meal
• Excellent working conditions within a luxurious and multicultural environment
• Continuous professional development prospects

To apply for this position please send an updated CV with recent photo to the following e-mail address:

Careers

Purchasing Officer

The Purchasing Officer is responsible for ordering, receiving and distributing products and materials that are required to successfully operate the Hotel. The Purchasing Officer is reporting to the Food & Beverage Director and is collaborating with the Accounting Manager, the Financial Controller and the Rooms Division Director.

Job description / Responsibilities

• Ensure the department works closely with the Food & Beverage management & Kitchen teams, as well as the other Hotel departments’ management teams to purchase the highest quality products at the lowest price. Conduct the necessary relevant market research according to specifications provided.
• Maintain accurate written products’ and materials’ specifications and use them effectively for price quotations and receiving.
• Ensure all purchase order requests are properly completed, approved and processed.
• Supervise vendors’ contracts and procurement agreements, monitor pricing and suggest methods and action plans to optimize the cost – quality correlation.
• Process ordering, receiving, documenting, storage, issue procedures, ensuring product pricing, rotation and inventory levels as well as storage area sanitation.
• Record deliveries, invoices and internal requisitions in Materials Control system and ensure appropriate documents filing.
• Ensure consolidation of vendor’s statements and balances.
• Maintain accurate historical records for all products for usage information.
• Compares actual to theoretical inventory levels to assure storeroom security standards are sufficient.
• Maintain security storage areas through controlled issue hours, requisition and key control. Ensure all storage areas are secure, clean and properly organized.
• Coordinate the operating equipment (OSE) requirements, process the necessary purchase orders according to specifications provided.
• Coordinate and participate in all month-end inventories of food, beverage, merchandise, operating equipment and supplies. Record all monthly inventories to the system.
• Issue monthly, quarterly and annual cost reports and comparative data sets. Control departments’ consumption on a regular basis.
• Record selling items (merchandise) of Minor Operating Departments in Micros POS, update selling prices in the system and ensure database order.
• Perform other tasks or projects as assigned by hotel management and staff.

Desired Skills & Experience

• Previous experience in a hotel purchasing position, with emphasis on F&B supplies, strongly preferred.
• Materials Control system experience strongly preferred.
• Micros POS system configuration experience preferred.
• Excellent computer skills, fluency in preparing and delivering spreadsheets and reports.
• Full professional English and Greek oral and written language skills.
• Ability to work under pressure in a fast-paced environment.
• Pleasant and friendly personality.
• Strong interpersonal and communication skills, esp. while liaising with vendors and suppliers.

What To Expect

• Seasonal employment from March to October. Recurring seasonal employment is strongly promoted and desirable by the Hotel.
• Shared accommodation provided by the Hotel and boarding during work shifts.
• Be part of an evolving team, with training and development opportunities. Perspective to build a successful and stable career.
• Appropriate Salary.

To apply for this position please send an updated CV with recent photo to the following e-mail address: