School of Fine Arts District, 84600, Mykonos, Greece, T: +30 22890 25122
MHTE Belvedere : 1173 Κ015 Α136 7300
MHTE Belvedere Villa: 1173 K114 K089 5701
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Concierge / Guest Relations Agent
Concierge / Guest Relations Agent
Position Outline and Responsibilities:
• The Concierge / Guest Relations Agent reports to the Front Office Manager.
Answers incoming calls.
Responds to communication from guests, travel agents and other networks.
Processes bookings by telephone and email correspondence.
Updates logbook for Reservations.
Handles daily correspondence and responds to inquiries as needed.
Maintains guest database management with full contact details.
• Assists in the Front Office operations in case needed
• Handles reservation related guests requests at the Front Office
• Meets and greets guests upon arrival, during their stay and extends a genuine farewell on departure
• Meet and interacts with guests during breakfast service to make arrangements for the day and follow up on their stay
• Updates guest profiles with their preferences on Opera PMS
• Handles all requests of guests related to restaurant bookings, excursions, transfer arrangements, small events planning
• Arranges personally for welcome notes in rooms, or birthday / anniversary / special occasion arrangements in coordination with other hotel departments
• Promotes the hotel facilities and ensure that a maximum of bookings at the hotel restaurants and spa is made
Desired Skills and Experience:
• Relevant 2 years’ experience in similar position, in high standard hotels.
• Knowledge of the destination
• Full professional English and Greek verbal and written language skills.
• Command of an additional language will be highly appreciated.
• Knowledge of Opera Hotel Edition Property Management System is an asset.
• Degree or Diploma in Hospitality Management is an asset.
• Prior experience in sales is highly desirable.
• Being pleasant, enthusiastic, and well groomed according to professional standards of luxury establishments.
The company offers:
• A competitive remuneration package.
• Staff accommodation and meals.
• Excellent working conditions within a luxurious and multicultural environment.
• Continuous professional development prospects.
To apply for this position please send an updated CV with recent photo to the following e-
mail address: [email protected]
To apply for this position please send an updated CV with recent photo using our application form below.
Driver
Driver
Position Outline and Responsibilities:
• Carry out the transfer of hotel guests upon arrival, departure and during their stay to all locations on the island.
• Meet and greet guests in a professional and courteous manner as per corporate standards.
• Be in charge of the cleanliness, fueling and maintenance of the hotel vehicles.
• Report any injuries, accidents, unsafe working conditions immediately to the director of rooms or hotel manager.
• Assist hotel departments with additional tasks upon request and manager’s approval.
• Be physically able to carry luggage while on duty.
• Participate in the evening valet parking team.
Desired Skills and Experience:
• Adequate experience in a similar position of minimum 2 years within a 5-star hotel chain is preferred.
• Good communication skills (verbal, listening).
• Pro-active and reliable.
• Able to work alone and within a team.
• Multi-Tasking.
• Good organizational and time management skills.
• Appropriate Education or Certification.
• Good level of English essential.
The company offers:
• A competitive remuneration package.
• Staff accommodation and meal.
• Excellent working conditions within a luxurious and multicultural environment.
To apply for this position please send an updated CV with recent photo to the following e-
mail address: [email protected]
To apply for this position please send an updated CV with recent photo using our application form below.
Front Office Agent
Front Office Agent
Position Outline and Responsibilities:
• Welcome the guests to the hotel and assist with any requests they might be having
• Perform the check-ins and check-outs in a courteous manner, while establishing a rapport with the guest
• Ensure that registration and all necessary forms are adequately filled in and the guests’ folios are reviewed daily
• Present the hotel premises and facilities to the guests (in absence of the Guest Relations’ Officer) while being fully knowledgeable and ready to upsell hotel rooms and services
• Update all guest profiles
• Inform all departments in a timely manner in regards to guests’ requests or room changes
• Receive the handover of the previous shift on duty and go through the logbook to plan the completion of any pending issues
• Ensure that there is no balance at the cashier and handover to the next shift
• Answer all calls within 3 rings and put calls through as per corporate standards or receive complete information to pass on to other hotel associates
• Escalate all issues to shift leader and director of rooms to resolve issues or requests of guests
• Identify possible issues or inquiries of guests and be proactive
Desired Skills and Experience:
• Adequate experience in a similar position within front office department minimum two (2) years within a 5-star hotel chain is preferred
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work within a team
• Multi-Tasking
• Good organizational and time management skills
• Opera/Microsoft office and other systems’ knowledge
• Education or Certification
• Excellent command of English essential, more languages are considered a plus
The company offers:
• A competitive remuneration package
• Staff accommodation and meal
• Excellent working conditions within a luxurious and multicultural environment
• Continuous professional development prospects
To apply for this position please send an updated CV with recent photo to the following e-
mail address: [email protected]
To apply for this position please send an updated CV with recent photo using our application form below.
Housekeeper
Καμαριέρα
Οι υποψήφιες θα πρέπει να πληρούν τις παρακάτω προϋποθέσεις:
•Προϋπηρεσία τουλάχιστον 2 ετών σε ξενοδοχειακό περιβάλλον αντίστοιχης κατηγορίας.
• Ευχάριστη προσωπικότητα και παρουσία.
• Ομαδικότητα, πνεύμα συνεργασίας.
• Επαγγελματική συμπεριφορά.
• Γνώση αγγλικών.
Το ξενοδοχείο παρέχει:
• Διατροφή και διαμονή.
• Δυναμικό και ευχάριστο περιβάλλον εργασίας.
• Ανταγωνιστικό πακέτο αποδοχών.
• Εποχική απασχόληση.
Για να κάνετε αίτηση παρακαλούμε στείλτε ένα ενημερωμένο βιογραφικό με πρόσφατη φωτογραφία στην ηλεκτρονική διεύθυνση: [email protected]
To apply for this position please send an updated CV with recent photo using our application form below.
Maintenance Technician
Τεχνικός Συντήρησης (Maintenance Technician)
Προφίλ υποψηφίου:
• Γνώσεις σε υδραυλικά/ψυκτικά συστήματα.
• 5ετής τουλάχιστον επαγγελματική εργοταξιακή εμπειρία (δυνατότητα πραγματοποίησης ποικίλων δομικών εργασιών μικρής κλίμακας – μερεμέτια, χρωματισμοί, κοκ), επιθυμητή εμπειρία σε ανάλογη θέση σε ξενοδοχείο 5* ή 4*.
• Γνώση της αγγλικής γλώσσας.
• Βασικές γνώσεις υπολογιστών.
• Ομαδικότητα, εργατικότητα, υπευθυνότητα, ικανότητα αποτελεσματικής οργάνωσης και εκτέλεσης εργασιών και διαχείρισης χρόνου σε καθημερινή βάση.
• Δυνατότητα εργασίας υπό συνθήκες πίεσης.
• Ευέλικτος και συνεργάσιμος χαρακτήρας, ηθικός και επικοινωνιακός.
Η εταιρεία προσφέρει:
• Συνεχή εκπαίδευση & δυνατότητες ανάπτυξης.
• Ευχάριστο εργασιακό περιβάλλον.
• Διαμονή, διατροφή, σταθερό μισθό.
Προκειμένου να κάνετε αίτηση για την παραπάνω θέση στείλτε ένα πρόσφατο βιογραφικό με φωτογραφία στην ηλεκτρονική διεύθυνση: [email protected]
To apply for this position please send an updated CV with recent photo using our application form below.